Retail Pharmacy
Retail Pharmacy FAQ's
Q: Will my insurance pay for my prescription?
A: This depends on your insurance plan. We will need to process the prescription in order to determine coverage, or you can contact your insurance benefits representative.
Q: How long will it take to fill my prescription(s)?
A: We understand your busy schedule, and we make every effort to ensure your wait time is kept to a minimum.
Q: What are the side effects of my medication(s)? Do any of my medications interact with each other?
A: Please click here and our pharmacists will be happy to answer specific questions regarding your medications.
Q: What would my medication cost if I didn't have insurance?
A: Please click here, or contact your local Owens Healthcare for pricing.
Q: Why does it take so long to hear back from my doctor regarding refills or medication changes?
A: Most doctors require a minimum of 24 to 48 hours for approval of refills or changes. Some require more while others require less. We strive to submit requests and process the responses as quickly as possible.
Q: Where can I rent or purchase a pair of crutches?
A: Please click here to contact Owens Healthcare.
Q: Why is my co-pay higher than last time?
A: Co-payment fees are determined by your insurance company. Questions regarding co-payment fees should be directed to your insurance benefit representative.
Q: What hours are you open?
A: Click here for our locations and hours of operation.
Q: What unique services do you provide?
A: Exceptional Customer Service, Delivery, Charge Accounts, Pharmacist Consultations, Access to Durable Medical Equipment and Infusion Services, and more.
Q: How do I transfer my Rx(s) to you from another pharmacy?
A: Please click here or call one of our locations and provide the information requested, including the prescription name and number and the pharmacy and phone number where it was last filled. Our staff will take care of it from there!
Q: When is the best time to call a pharmacist if I have any questions?
A: Either click here or call a location during our regular business hours. Our pharmacists are eager to help you.
Q: Is my prescription covered by Medi-cal?
A: Medi-cal is continually changing their formulary. Please click here or call your Owens Healthcare locations for further assistance.